The Fine Print
Event, Refund, Cancellation and Transfer Policy
Effective September 1, 2026
Each ticket reserves one seat for the registered attendee.
Refunds
An attendee may request a refund until 72 hours before the salon's scheduled start time.
Approved refunds will be returned to the original payment method. Payment-provider processing times may apply.
Requests submitted less than 72 hours before the event are not eligible for a refund.
Transfers and Event Credits
Until 24 hours before the scheduled start time, an attendee may:
- Transfer the ticket to another eligible attendee; or
- Request credit toward another eligible CEO After Hours salon.
The replacement attendee must provide their own name and email, answer required registration questions, accept the policies and create their own account.
Event credits:
- Equal the amount actually paid
- Must be used within 12 months
- Are subject to availability
- Have no cash value
- May require payment of a difference in ticket price
Requests received less than 24 hours before the event are not eligible for a refund, transfer or credit. Failure to attend does not qualify for a refund or credit.
Organizer Cancellation
If Intentiovation cancels an event without rescheduling it, ticket holders may choose a refund of the amount paid or credit toward another eligible salon.
Rescheduled Events
The existing ticket remains valid for a rescheduled date. An attendee unable to attend the new date may request a refund or credit within seven calendar days after the rescheduling notice.
Reasonable Program Changes
Reasonable changes to the venue, timing, discussion topic, food, beverages, sponsors or program details do not automatically create a refund right if the essential salon experience will still occur.
Weather and Circumstances Beyond Our Control
Weather, venue emergencies, public-safety concerns, government restrictions and other circumstances beyond reasonable control may require postponement, relocation, modification or cancellation. Available refund or credit options will be communicated based on the circumstances.
Discounted and Complimentary Tickets
Refunds and credits are based on the amount actually paid. Complimentary tickets have no cash value.
Requests
Requests must be sent to camille@intentiovation.com and include the attendee name, registration email, event and requested resolution.